Reimbursements
Did you have an expense during your trip and need to request a reimbursement? At Asteroid Assistance we guide you step by step so you receive your reimbursement quickly, clearly and safely.
How to file a reimbursement claim?
If you have had an expense covered by your plan and need to request a reimbursement, follow these simple steps to streamline your request and receive the assistance you need efficiently.
1 Inform Asteroid Assistance
To start the process, contact us through WhatsApp with the following information:
- Your full name
- Policy number
- Details of the expense you wish to reimburse
If you prefer another way of communication, you can also opt to complete the contact form on this page.
2 Receive a Reimbursement Link
Once we receive your initial request, we will send you a link to fill out the reimbursement form quickly and easily. In this form, you will be able to attach all the documentation necessary to process your request without delay.
3 Follow-up and Confirmation
After submitting your form, our team will keep you informed about each stage of the process. If any additional document is necessary, we will notify you immediately.
Start Reimbursement Process
Do you prefer to leave us your message directly on our website? Complete our online form and our team will respond in the shortest possible time.
Important Information about Reimbursements:
- •Make sure to send all required information from the beginning. Lack of complete documentation can delay the processing of your request.
- •If additional information is required to complete the reimbursement process, our claims team will notify you to request such information.
- •In case of flight cancellations or delays, it is necessary to present an official certificate from the airline.
- •Detailed information on the applicable terms and conditions can be found in the Assistance Certificate you will receive upon completing your purchase. This document includes the full details of your coverage, validity, and general conditions of the plan.
At Asteroid Assistance, your peace of mind is our priority. We are here to help you.