Yes, our plans include medical and hospital expenses for COVID-19 in case of complications during your trip. Coverage varies according to the contracted plan, so we recommend reviewing specific limits.

Yes, but only if ordered by a doctor due to symptoms compatible with the disease. Tests performed for administrative requirements or travel are not covered.

Asteroid Assistance offers coverage in case of mandatory medical quarantine, which includes:
• Medical expenses derived from treatment.
• Hotel recovery if isolation is required by a doctor.
• Extension of coverage until the end of the quarantine.

Yes, some of our plans include coverage for emergencies derived from pre-existing conditions. This means that if you experience an unexpected complication related to a pre-existing medical condition during your trip, you can access:

• Medical attention at affiliated clinics and hospitals.
• Diagnostics and monitoring if you present symptoms.
• Hospitalization expenses and emergency treatments.

Important: Pre-existing conditions must comply with the terms and review periods of the acquired plan.

It is not mandatory, but it is recommended to carry an updated medical report with you if you suffer from a chronic illness. This speeds up emergency management in case of hospitalization.

Traveling without medical assistance can mean extremely high unexpected expenses in case of emergency. In countries like the United States, Europe, and Asia, hospitalization costs can exceed thousands of dollars per day.

With Asteroid Assistance, you access:
• Network of certified hospitals and doctors without unforeseen costs.
• Immediate attention in case of accident or illness.
• 24/7 support in your language anywhere in the world.

Yes, we offer medical coverage for obstetric emergencies and premature births, with limits established according to the plan acquired.

Yes, until week 26 or 32 of gestation, depending on the plan contracted. Coverage includes emergency medical care for the mother and the newborn.

No, coverage only applies to obstetric emergency situations.

Yes, but only those prescribed by a doctor in an emergency consultation. Medications without a prescription are not covered.

Yes, each plan establishes a maximum reimbursement amount for the purchase of medications. Check your policy details.

You can choose between our network of affiliated specialists or go to another professional and request reimbursement.

Only dental emergencies that compromise the health or functionality of the teeth. Aesthetic treatments, orthodontics, or routine cleanings are not covered.

No, standard coverage only applies to recreational and amateur sports. For high-risk activities such as diving, off-piste skiing, or skydiving, an Extreme Sports add-on is required.

No, coverage is automatically activated in case of an accident. However, a medical report will be necessary for reimbursement or assistance management.

Yes, in case a doctor indicates that you cannot travel immediately, your plan may include medical recovery in a hotel.

It depends on the plan contracted and the medical evaluation of the case. See the terms of your coverage.

Yes, within the network of affiliated hotels, or you can request a partial reimbursement if you decide to stay in other accommodation.

If you face a medical emergency during your trip, follow these steps to receive immediate assistance:

1. Contact Asteroid Assistance through our 24/7 assistance line or WhatsApp.
2. Provide your location and symptoms to be directed to the nearest hospital within our network of medical providers.
3. Access care without advancing payments: we manage costs directly with the hospital.
4. If you require medical transfer or evacuation, our team will coordinate the entire process to ensure your safety.

With medical coverage from $30,000 up to $150,000 USD, you will be protected regardless of your destination.

Yes. Sanitary transfers can be carried out within the same city, between cities, or internationally, depending on the medical urgency and the contracted plan.

Yes. The Asteroid Assistance medical team will evaluate the urgency and need for the transfer before authorizing it, ensuring that the best possible care is provided.

Yes, as long as the destination hospital is capable of handling the emergency and can receive the patient.

Yes, the transfer is covered within the limits established in your contracted plan.

Yes, medical repatriation or evacuation is coordinated so that the beneficiary returns to their country of residence or the original destination of the trip.

Whenever there is availability, options within your plan's coverage will be offered, prioritizing safety and response times.

In case of a serious emergency, a sanitary transfer can cost between $20,000 and $200,000 USD, depending on the location and type of transport required.

With Asteroid Assistance, you have access to:
• Medical evacuations by ground or air ambulance.
• Transfers without additional costs within the limits of your plan.
• Comprehensive management of all medical and administrative logistics.
• Priority attention in certified hospitals worldwide.

Having assistance in medical evacuations ensures that you receive the best care without putting your financial security at risk.

It depends on the plan contracted and the duration of the hospitalization of the assisted traveler. Some plans offer greater coverage for extended stays.

Yes, as long as it is within our network of affiliated hotels. If you prefer accommodation outside the network, you can request a partial reimbursement according to the acquired plan.

Yes, coverage applies to a family member or support person designated by the beneficiary.

Some plans include logistical support for food and transfers in case of hospitalization of the beneficiary. See your plan details.

No. Coverage only includes the costs of transporting mortal remains, but does not cover the expenses of funeral services in the destination country.

The time varies according to local procedures; however, Asteroid Assistance coordinates the entire process to speed it up as much as possible and ensure that it is carried out with the greatest possible speed.

The compensation is granted to the beneficiaries designated in the policy of the plan holder.

Yes, as long as the accident is covered within the terms and conditions of the contracted plan.

Traditional travel insurance generally reimburses expenses after returning home, requiring multiple procedures and checks.

Instead, with Asteroid Assistance, you get immediate assistance at your destination:
• Medical care and transfers without upfront payments.
• Real-time management of travel cancellations and interruptions.
• 24/7 support to help you with any unforeseen event.

If your flight is canceled or has a significant delay, Asteroid Assistance provides you with support with:

• Compensation for additional expenses (accommodation, transport, and food) if the flight is delayed more than 12 hours.
• Travel cancellation reimbursement if you cannot travel due to illness, family emergency, or other justified causes.
• Assistance in flight rescheduling, avoiding unforeseen expenses and ensuring you reach your destination without complications.

Important: Check the compensation limits according to your plan and contact our assistance team to manage your case.

You can request it in case of:
• Death or serious illness of a direct family member.
• Natural disasters at the travel destination.
• Documented force majeure situations that make the continuity of the trip impossible.

Yes, as long as there is availability within the coverage limits of your plan. Our team will prioritize the best option according to your case.

It depends on the plan contracted and the cause of the cancellation. Some plans can cover up to 100% of costs.

No, the cancellation must be due to unforeseen and justified causes, such as illness, family emergency, or events covered in the terms of the plan.

• Serious illnesses or accidents of the plan holder.
• Death or serious medical emergency of a direct family member.
• Natural disasters or situations that make it impossible to continue the trip.
• Documented personal emergencies, such as incidents in the insured's home.

The calculation is performed considering:
• The total cost of the trip.
• The days not used after the trip interruption.
• The specific terms and conditions of the plan contracted.

Coverage is activated when the delay exceeds 12 consecutive hours in the departure of the scheduled flight.

Yes, depending on the plan contracted and availability at affiliated airports.

If your luggage is lost or stolen during the trip, Asteroid Assistance acts immediately with:

• Luggage localization: Follow-up and tracking with airlines and local authorities.
• Compensation for permanent loss: If the airline declares the luggage as non-recoverable, you receive compensation according to your plan.
• Reimbursement for luggage delay: If your suitcase takes more than 6 hours to arrive, we reimburse you for the expenses of essential items.

You only need to present the airline's loss report and our team will take care of everything.

The airline declares the luggage non-recoverable after a certain period, according to its internal regulations.

Indemnification is based on:
• The declared value of the luggage.
• The limits established in your contracted plan.

The minimum delay period varies according to the plan, generally from 6 hours.

The plans include reimbursement for:
• Basic clothing.
• Personal hygiene items.
• Essential products for the traveler.

Coverage applies in cases of:
• Breakages and structural deterioration.
• Significant damage caused during transport.

No, unless you contract a specific add-on for electronic devices.

It depends on the airline and the tracking protocols, but Asteroid Assistance speeds up the process by coordinating with all parties involved.

If the airline declares it lost, you can access compensation for permanent loss according to the terms of your plan.

Asteroid Assistance offers 24/7 attention in multiple languages to respond to any emergency. You can communicate with us through:

• Toll-free call from anywhere in the world.
• WhatsApp with real-time assistance.
• Email: hola@asteroidassistance.com for inquiries and reimbursement requests.
• Direct access to our network of affiliated hospitals and medical providers.

Important: Save our contact numbers before traveling to ensure you receive seamless assistance.

You must activate your coverage as soon as an emergency occurs or when you need travel assistance. Remember that some benefits, such as travel cancellation or reimbursements, require prior activation.

Yes, assistance is available globally. No matter where you are, our team of experts is ready to help you.

Yes, you can cancel your plan up to the day before your departure and receive a 100% reimbursement. You only need to contact us through our service channels and our team will manage your request.

Important: Once the trip start date takes effect, the plan is no longer refundable.

Need to cancel your plan? Contact us 24/7 by phone, WhatsApp, or email.

To acquire your plan, make sure you have the following information:

• Personal data of all travelers included in the plan.
• Travel dates and destination.
• Travel costs broken down per person (if trip cancellation benefits apply).

Once the purchase is made, you will receive your electronic policy with all the coverage details.

You can purchase your assistance plan up to 24 hours before the departure date of your trip. To take advantage of all available coverages, such as trip cancellation or coverage for pre-existing diseases, we recommend purchasing it as far in advance as possible.

Traveling without support can generate stress and complications in case of emergency. With Asteroid Assistance, you have:

• Access to a team of travel assistance experts available at any time.
• Direct and uncomplicated communication channels.
• Immediate backup in critical situations.

Having 24/7 assistance allows you to travel with total peace of mind, knowing that there is always a team ready to help you.

You can request this service in situations such as:

• Medical emergencies.
• Loss of documents or belongings. Accidents or security incidents.
• Any event that requires immediate notification to family members or business contacts.

Yes, you can communicate from any affiliated assistance point or ask a third party to contact Asteroid Assistance on your behalf.

It depends on the contracted plan:
• Basic plans: Include only legal advice.
• Superior plans: May include financial support for legal costs in certain cases.

Consult your policy details to know the scope of this benefit.

If you lose your essential documents during the trip, we help you with the management to recover them. This coverage applies to:

• Passport and visa.
• Official identifications.
• Boarding passes and other travel documents.

No, but we assist you with the management and speeding up of the process to obtain the documents as soon as possible.

In some countries, replacement costs can be high, so we recommend carrying digital copies of important documents before traveling.

In addition to standard coverage, our plans include premium assistance for greater traveler peace of mind:

• Flight changes and hotel reservations in case of emergency.
• Emergency money transfers.
• Pre-trip consultation on passports, visas, and health requirements.
• Live messaging to connect with family or business contacts in critical situations.

Important: Some of these services are available only in superior plans.

No, the concierge service is included in the superior plans and allows you to access exclusive reservations and personalized assistance at your destination.

Yes, as long as the service is available in the requested location.