Asteroid Assistance Refund Policy

At Asteroid Assistance, we are committed to providing you with not only the best traveler assistance coverage but also a clear, fair, and transparent refund process. Our policy is based on travel assistance industry best practices, so you can always have full confidence in every purchase.

Cases where a Refund applies:

• (a) Full Refund Before the Coverage Start Date: You can request a full refund if you cancel your plan before the coverage start date. No administrative fees will apply.
• (b) Duplicate Plan Purchase: If you mistakenly purchased more than one plan for the same travel period, you may request a refund for the additional plan. Supporting documentation may be required to process the request.

Cases where a Refund Does Not apply:

• (a) If the refund request is submitted after the coverage start date.
• (b) If an assistance request or claim has already been filed under the contracted plan.
• (c) For plans clearly indicated as non-refundable at the time of purchase (Including promotional offers, discounts, or plans purchased through third parties).
• (d) In cancellations for personal reasons not covered in this policy.

Important Considerations:

• Refunds will be made using the same payment method used for the purchase.
• All refund requests must be sent in writing to: hola@asteroidassistance.com before the coverage start date.
• Asteroid Assistance reserves the right to request additional documentation to support the refund request.

Your peace of mind is our mission. If you have questions or need more information about this policy, please do not hesitate to contact us. We are here to help you!