Reimbursements

After submitting your form, our team will keep you informed about each stage of the process. If any additional documents are required, you’ll be notified immediately.

Follow-Up and Confirmation

You’ll Receive a Reimbursement Form

Inform Asteroid Assistance

Important Information about Reimbursements:

• Make sure to send all required information from the start. Missing documentation may delay your request.
• If additional information is required to complete the reimbursement process, our team will notify you.
• In case of unclear invoices or receipts, we may ask for an official statement from the provider.
• The most updated and detailed information on your plan's terms and coverage is available in your Certificate of Assistance, which is delivered upon purchase.

At Asteroid Assistance, your peace of mind is our priority. We are here to help.

Once we receive your request, we’ll send you a link to fill out the reimbursement form quickly and easily. In this form, you’ll be able to attach all the necessary documentation to process your request without delays.

To start the process, contact us via WhatsApp with the following information:
• Your full name
• Policy number
• Details of the expense to be reimbursed

If you prefer another method of communication, you may also choose any of the following options:

1. Fill out the contact form on this page.
2. Send an email to claims@asteroidassistance.com with your request.
3. Contact our Assistance Center at +1 (786) 257-0040, available 24/7.

If you incurred an expense covered by your plan and need to request a reimbursement, follow these simple steps to expedite your request and receive assistance efficiently:

How to File a Reimbursement Claim?